Frequently Asked Questions (FAQ) – Wonders Shop
About Our Products
What types of footwear does Wonders Shop offer?
We specialize in women’s footwear, including Casual Shoes, Sandals, Slippers, and High Heels, all designed to combine style and comfort.
Are the shoes true to size?
Yes, our shoes are designed to fit true to size. However, we recommend checking our size guide for specific measurements to ensure the best fit.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Can I change or cancel my order after it’s been placed?
Orders can be changed or canceled within 24 hours of placement. Please contact our customer service immediately at [email protected] for assistance.
Shipping & Delivery
What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx ($12.95) and Free Shipping via EMS for orders over $50.
How long does delivery take?
Standard Shipping takes 10-15 business days, while Free Shipping takes 15-25 business days after processing.
Do you ship internationally?
Yes, we ship globally except to some remote areas and certain parts of Asia. Contact us if you’re unsure about your location.
Returns & Exchanges
What is your return policy?
You may return or exchange items within 15 days of receipt, provided they are in original condition and packaging. Visit our Returns Policy page for more details.
How do I initiate a return or exchange?
Please contact our customer service at [email protected] to initiate a return or exchange. Include your order number and reason for return.
Account & Customer Support
How can I contact customer service?
For any inquiries, reach out to us at [email protected]. Our team is dedicated to assisting you with any questions or concerns.
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster checkout process.